I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
If you have any questions or concerns, you may contact me at firstname.lastname@example.org.
I appreciate that buying rings without trying them on can be tricky so I am happy to resize. Please get in touch to arrange so that I know you are sending it back. Bear in mind that it might not be possible to increase some rings more than one size so it is better to order a little bigger if you are unsure. I can decrease any number of sizes.
If you are not sure of your size the best method is getting measured at a jewellery shop or you can buy ring sizers in my shop to use at home. I have found that measuring yourself with string or paper doesn't produce great results so I wouldn't recommend this method.
Ring size scales vary by country so I will make rings to the system you were measured in.
I can often schedule my workload to have rings ready sooner than my usual working times. I can arrange for gold items to be priority hallmarked for an extra fee. Please contact me with your date and I will let you know what I can do.
I make a variety of textures and shapes for rings so I have written a summary below. I always start by making a plain ring band and finish them individually by hand so each is unique. If you use the shop search using these terms you will find each type. Please remember that the surface of any silver or gold ring will gradually wear smoother over time.
I use natural stones to imprint organic patterns.
Smooth undulating shapes with irregular grooves.
I make 3 different hammered looks: round imprints, flat hammered and linear 'tree bark'
Slightly different from the hammered tree back this has thinner grooves and a shiny finish.
Sorry but I am not doing any ring engraving. You can easily add an engraving once you have your ring as many jewellers and hardware shops offer this service.
All of the metals I work with are free from nickel but please let me know if you have a nickel allergy so I can make sure the other products I use are suitable.
The 18 carat gold I use is an alloy of gold, palladium and silver. The palladium gives it a grey tone which I think makes it really interesting! I don't plate any white gold to make it whiter as I prefer the grey tone this also means the colour will always be the same rather than wearing off over time.
I can work in:
9 carat white, rose and yellow gold
14 carat yellow gold
18 carat white, rose and yellow gold
The colours I use may vary from those you have seen before as each alloy can have different 'ingredients' and proportions. My 18 carat white gold is not plated so it has a lovely warm grey tone. The rose gold I use is actually more pink in the 9 carat version while the 18 carat is closer to gold with a blush tint.
When you look through the ring options in my shop you will see some of the combinations and variations I make. The options you can combine to make your rings are:
If you don't see what you are looking for then just ask!